Customer services

Whether you’re looking for information, forms or contact details, you’ll find it all online in one place with KPT’s customer services. The plus factor: the KPTnet customer portal enables you to conveniently manage all aspects of your health insurance yourself.

Customer portal login

Manage insurance

Find all the most important forms for your insurance. Tip: it’s faster to use the KPTnet customer portal because your personal details are already saved.

Find a customer centre
Personal advice and support for all your needs.
Find a customer centre

Customer services

Manage insurance

Find a customer centre

Manage insurance

Report an accident

KPTwin.doc: Change your doctor

KPTwin.plus: change doctors’ network

Change address

Change your payment schedule

Submit receipts

Report an accident

Adjust insurance

Amend your deductible

Make changes to your basic health insurance

Include/exclude accident cover

Contact us for advice

Understand documents

Frequently asked questions

Manage insurance

Find a customer centre

Manage insurance

Report an accident

KPTwin.doc: Change your doctor

KPTwin.plus: change doctors’ network

Change address

Change your payment schedule

Submit receipts

Report an accident

Adjust insurance

Amend your deductible

Make changes to your basic health insurance

Include/exclude accident cover

Contact us for advice

Understand documents

Frequently asked questions

Why do I need a tax statement?In Switzerland, your tax statement shows how much you have paid for your premiums and your health. In some cantons, this expenditure is tax deductible. Order tax statement