Customer services
Manage insurance
Find all the most important forms for your insurance. Tip: it’s faster to use the KPTnet customer portal because your personal details are already saved.
Find a customer centre
Find a customer centrePersonal advice and support for all your needs.
Manage insurance
Find all the most important forms for your insurance. Tip: it’s faster to use the KPTnet customer portal because your personal details are already saved.
Report an accident
Report an accidentReport accidents immediately – via the customer portal or here.
KPTwin.doc: Change your doctor
Change your doctorAdvise us of your new GP.
KPTwin.plus: change doctors’ network
Change doctors’ networkAdvise us of your new network doctor.
Adjust insurance
Adjust your insurance policies quickly and simply. Find the most important forms here. Tip: it’s faster to use the customer portal because your personal details are already saved.
Amend your deductible
Amend your deductibleAdvise us of your new deductible,
Make changes to your basic health insurance
Make changes to your basic health insuranceSwitch or amend your basic health insurance.
Include/exclude accident cover
Include/exclude accident coverAdjust your accident cover as soon as your working hours go up or down.
Contact us for advice
Our team is available Monday to Thursday, 8:00 to 12:00 and 13:30 to 17:00, Friday from 08:00 to 12:00 and 13:30 to 16:00.
