Customer services

For a reimbursement of costs, we need you to send us the bill in question.

There are 3 ways you can send us the bill:

• Take a photo of it with your phone and submit it via the KPT app
• Scan it and submit it via the KPTnet customer portal
• Post it to: KPT, PO Box, 3001 Bern

You can change your deductible once a year. The amendment always takes effect from 1 January.

• If you wish to reduce your deductible, you must advise us before the last working day in November.
• If you wish to increase your deductible, you must advise us before the last working day in December.

Change deductible form

Yes, premiums can change after a house move. If you want to know whether your premium will change as a result of your house move, please call your customer centre. The new premium will apply from the first day of the month of your move.

Please advise us of your new address as soon as possible. You can do this via the KPTnet customer portal or use this form:
Change of address form

In Switzerland, your tax statement shows how much you have paid for your premiums and your health. In some cantons, this expenditure is tax deductible.

Order tax statement