Insurance card

Order the card in the KPTnet customer portal.

• Log in to the KPTnet customer portal.
• Click the menu item Order in the navigation on the left.
• Click the Order KPT Card link.
• You will receive your insurance card within four weeks.

If you are newly insured with KPT, you will automatically receive your KPT Card within two to three weeks.

Are you going abroad prior to receiving your first KPT Card? Request a replacement certificate from your customer centre.

If you change your name. In this case, we will automatically send you a new card.

If your address or insurance cover has changed, we will amend the details in the customer portal.

The validity is shown on the front and back of the KPT Card. You will automatically receive a new card before the expiry date. Cut up and dispose of your old card.

The digital KPT Card is a practical option that complements the physical insurance card. However, it does not replace it entirely:

• In Switzerland, you can use both card versions.
• Outside Switzerland, the digital card is not accepted everywhere. You should therefore always take your physical card with you.