KPTnet
Customer portal
The KPTnet customer portal gives you instant access to all your documents, bills and data. Submit bills, amend data or communicate directly with your customer advisor. The perfect tool for managing your insurance at any time – whether at home or on the road.
Set up the KPTnet customer portal and KPT app
Are you not yet registered in the KPTnet customer portal or not yet familiar with the KPT app?
Don’t worry, we’ll show you how to set everything up in just a few simple steps.
The KPTnet customer portal and KPT app in a nutshell
Use the customer portal instead of receiving letters from us. As a reward, you will receive a 5% online discount on selected supplementary insurance policies and free Internet legal protection.
The online discount does not apply to the following insurance policies:
Flexible supplementary hospital insurance
Pulse supplementary outpatient insurance
The 5 key functions of the customer portal and app:
- Submit medical bills: photograph bills with the app and submit them online.
- Amend data: conveniently modify your address, telephone number or bank details using the app or customer portal.
- View documents: access your policies, bills and benefit statements at any time. Retain a clear overview of your benefits, deductible and excess.
- Contact your advisor: communicate directly with your customer advisor.
- Use your digital insurance card: transmit your data electronically with the digital insurance card in the app – whether in a hospital, medical practice or pharmacy.
- Submit medical bills: photograph bills with the app and submit them online.
Useful documents
Frequently asked questions
Your questions about your KPTnet customer portal login
Any other questions? Contact us using our form – we will gladly assist you.
Important information for customers who live outside Switzerland: please e-mail your questions to online@kpt.ch
