Health insurance knowledge base | 4.3.2026
Save time with the user-friendly online symptom checker
Dry cough, or is it pneumonia? With the Well app, you can simply check your symptoms online and immediately receive a medical assessment based on the information provided. You can then follow the recommendations or contact your GP if necessary. It is so convenient – the Well app and symptom checker form part of the digital basic health insurance model, KPTwin.smart, meaning you can manage your health using the app and save both time and doctor’s costs.
Who can use the online symptom checker?
There are a number of online symptom checkers hosted by different providers. The symptom checker in the Well app is available to everyone and free to use after registration.
KPT customers who have signed up for the KPTwin.smart digital basic health insurance model can use other features of the Well app as well as the symptom checker.
KPTwin.smart – the digital basic health insurance model with GP
With KPTwin.smart, it is easy and convenient to manage your health using the app. The Well app and its integrated symptom checker is your first port of call – you can then decide for yourself whether you follow the recommendations or visit your GP. And, because the processes are all digital, you will benefit from an 11 to 20% premium discount.
Your advantages at a glance:
- Everything in one app – medical certificates, appointments, treatment plans and more.
- 24/7 symptom checker – receive an immediate initial assessment and treatment recommendations based on medical criteria.
- Consult your GP – store your GP details in the app and visit them immediately after using the symptom checker.
- Free medication postage – free delivery direct to your door.
