OnlineDoctor

Analyse skin

OnlineDoctor enables you to get skin problems diagnosed using your smartphone. Simply take three photos and select a dermatologist online. You will then receive a response and suggested treatment advice within 48 hours. This is a chargeable service – people with KPT insurance receive a discount.

Use OnlineDoctor

OnlineDoctor provides a quick route to a diagnosis in the event of skin problems. There is no need to wait for an appointment or attend a medical practice.

Analyse your skin
Register with OnlineDoctor and receive help right away.

The costs are covered by basic health insurance. You do not need a referral for the digital consultation. If OnlineDoctor recommends that you see a doctor, you should, as usual, first contact your designated medical provider (under the GP model, for example, this would be your family doctor).

Start OnlineDoctor

OnlineDoctor in a nutshell

OnlineDoctor provides an online consultation with a dermatologist. The service is available 24/7. It is simple to use, with no need to download an app.

Go to the website:
www.onlinedoctor.ch/en/kpt
Select a dermatologist:
choose from a large network.
Describe your symptoms:
write a brief description of your symptoms.
Upload photos:
upload up to three photos of your skin.
Receive a response:
you will receive a diagnosis from a dermatologist together with a specific treatment recommendation within 7 hours (maximum 48 hours).
The costs will be covered by basic health insurance.
Your account
Your health data is secure. You log in with your e-mail address and password, and are only able to view your diagnosis and recommendations when logged in.

Data protection and quality guaranteed: 800 doctors work with OnlineDoctor.

Contact us for advice

OnlineDoctor
Please contact the support team if you have any questions.
Ask a question
Customer centre
Receive answers about our health services.
Call +41 (0)58 310 91 11

Use OnlineDoctor

OnlineDoctor in a nutshell

Contact us for advice

OnlineDoctor

Customer centre

Frequently asked questions

What do I need to use OnlineDoctor?You can use OnlineDoctor on your smartphone, tablet or computer. You need a stable Internet connection and an up-to-date browser, such as Chrome, Firefox or Safari. The diagnosis is made online and available at any time, without having to download an app.

Can I use OnlineDoctor without a referral?Yes. You do not need a referral for the digital consultation. If OnlineDoctor recommends that you see a doctor, you should, as usual, first contact your designated medical provider (under the GP model, for example, this would be your family doctor).

Is there a cost to use OnlineDoctor?Yes. The OnlineDoctor service is subject to a charge. Basic insurance covers the costs. If you have the digital or Telmed model with KPT, you do not have to pay a deductible or excess for OnlineDoctor.