Report a death

We’re here to support you through this difficult time. Please send us the necessary documents with this form, through the post or via the KPTnet customer portal. We will cancel the insurance and return any premium overpayments.

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Contact us for advice

Our team is available Monday to Thursday, 8:00 to 12:00 and 13:30 to 17:00, Friday from 08:00 to 12:00 and 13:30 to 16:00.

Call Customer center +41 (0)58 310 91 11

Contact us for advice

Frequently asked questions

The premium for the month in which the insured person died had already been paid. Will that be repaid to me?Yes. We will calculate the premium pro rata and reimburse the premium overpayments.

I need information about the insurance of the deceased. What do I have to do?You will either need a letter of authority (Vollmacht) for the deceased or a certificate of inheritance. Once you have this, contact us and we will be able to process your enquiry.

Report a death